Comic-Con fans hit road block over parking permits - CBS News 8 - San Diego, CA News Station - KFMB Channel 8

Comic-Con fans hit road block over parking permits

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Comic-Con fans wanting to buy advanced parking permits hit a major road block on Tuesday when the computer system crashed.

Ace Parking sells parking permits at ten of its locations in downtown with over 22,000 parking spaces over a five day period in July during Comic-Con.

Last year Ace parking used an outside contractor to sell the parking spaces for the event and the system went down.

The CIO for Ace Parking, Jon Gjerset, issued a statement to CBS News 8, “Ace switched from last year's contractor to our own internal system to have more control over the technology and the process.”

That system also crashed on Tuesday, “Ace has identified a couple of issues that led to the site failure. We are working diligently to address those and get the site back up for everyone to use. As a San Diego company, Ace Parking is dedicated to creating a positive parking experience for everyone in San Diego including Comi-Con attendees. We ask that you bear with us and understand we are working around the clock to fix the site."

Comic-Con fans spent the day trying to buy tickets but instead tweeted frustrations.

“This year I think is a total nightmare,” said Loren Javier. “It was a really, really frustrating process today."

He’s been going to Comic-Con for 12 years and remembers when you could easily park under the Convention Center.

The system was hit or miss for some on Tuesday. The sale started at 9 a.m. and an hour later the CIO tweeted the company was aware of the problems.

Some fans were tweeting they were able to buy tickets but did not get confirmation so they bought them again and found their credit card charged for each time.

Ace Parking tweeted the website should be fully running by 8 a.m. on Wednesday.

Comic-Con says the company does not organize parking and does not receive compensation from Ace Parking.

Comic-Con is from July 24 to July 27 at the San Diego Convention Center. Shuttle and bus routes will be posted about two weeks before the event.

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