Frost & Sullivan Honors HireIQ with its 2014 Customer Value Leadership Award - San Diego, California News Station - KFMB Channel 8 -

Frost & Sullivan Honors HireIQ with its 2014 Customer Value Leadership Award


This article was originally distributed via PRWeb. PRWeb, WorldNow and this Site make no warranties or representations in connection therewith.


Company Receives Customer Contact Predictive Hiring and Performance Analytics Award from Leading Analyst Firm

Atlanta, GA (PRWEB) June 25, 2014

HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that it has received Frost & Sullivans Customer Value Leadership Award for Customer Contact Predictive Hiring and Performance Analytics. The Customer Value Leadership Award recognizes the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving return on investment.

We believe that HireIQ has created a superior solution that addresses a number of formerly intractable challenges too long accepted as normal in the contact center, said Nancy Jamison, principal analyst, Customer Contact at Frost & Sullivan and the awards author. The companys products complement and enhance contact center operations by bringing the tedious, costly, and time-consuming hiring process more in line with existing agent development processes.

Frost & Sullivan cited degree of innovation, long-term customer value, improvement to business operations, and employee satisfaction as the four major criteria for the award. The award notes, Our independent analysis clearly shows that the end result of using HireIQs products is not only better operational efficiencies and reduced costs, but better trained and happier agents, which result in a better overall customer service experience. The full award write-up is available from HireIQ here.

We are delighted to be honored by Frost & Sullivan with this Customer Value Leadership Award, said Kevin Hegebarth, HireIQs vice president of Marketing. This is important third-party validation that our innovative virtual interviewing and predictive analytics solutions deliver significant, real-world benefits for customer-facing organizations.

For a complete listing of HireIQ news, please visit

About HireIQ

HireIQ revolutionizes talent acquisition for front-line customer service positions such as those in contact centers, retail stores, branch banking, quick-service restaurants, and hospitality by automating the early-stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation. HireIQs solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through its on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit Follow us on Twitter @HireIQInc.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation, and leadership. The companys Growth Partnership Service provides the CEO and the CEOs Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages over 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. For more information and to join our Growth Partnership, please visit

© 2014 HireIQ Inc. All rights reserved. All materials provided, regardless of form, are the exclusive property of HireIQ. HireIQs products may be covered by one or more United States, European or other international patents or applications. All trademarks are the property of their respective owners.
# # #

For the original version on PRWeb visit:

Information contained on this page is provided by an independent third-party content provider. WorldNow and this Station make no warranties or representations in connection therewith. If you have any questions or comments about this page please contact

Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and Midwest Television, Inc. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.