SAN DIEGO (CNS) - During a five-week period last year, 23 percent of the 911 calls to San Diego police dispatchers were accidental "pocket calls," Chief Shelley Zimmerman told the City Council's Public Safety and Livable Neighborhoods Committee Wednesday.
She said that worked out to around 12,000 calls to the emergency line.
"We made an attempt to call back every one of those individuals and not one of them was an emergency," Zimmerman said.
She said a proposed policy change regarding the dreaded "butt dials" would save the dispatching staff 2.8 hours per day.
A Federal Communications Commission report released in October said authorities in New York and Anchorage estimated that roughly 70 percent of their emergency calls came from wireless devices, and half of those were inadvertent.
The report from Commissioner Michael O'Rielly said dispatchers were "inundated" with such calls, creating a "huge waste of resources."
According to San Diego City Council members, one of the biggest complaints they get is how long citizens are left on hold on calls to the SDPD because of the dispatchers' workload. The dispatching staff is short 25 employees, but two prospective workers are in the process of being hired, according to Zimmerman.
Changes to dispatcher schedules that should lead to an improvement are due to be implemented soon, she said.
U.S. Sen. Kamala Harris is scheduled Friday to tour the Otay Mesa Immigration and Detention Facility, where she will visit migrant mothers who were separated from their children.
As the weather heats up, County Animal Services says you may see more rattlesnakes out and about. The department has already received 656 rattlesnake calls since the beginning of the year, 100 more than last year at this time. Some 30 calls came in since last Wednesday.
A bleeding, gravely injured man banged on the door of a Lemon Grove home in an apparent last-gasp plea for help, and his death a short time later prompted sheriff's deputies to launch a homicide investigation, authorities said Friday.
High pressure over Northern Mexico will warm temperatures Friday. Coastal areas cooler due to weak onshore flow. Excessive heat warning in effect for San Diego County deserts through Friday evening.
Two dogs attacked a woman and her toddler son on an East County roadside Thursday, leaving them seriously injured, authorities said.
Come into Battle Axe and you are sure to learn a thing or two. The "axperts" will teach you two-handed throws and a little humility.
A local trash collector found a tiny treasure – and a friend for life - on the job recently. Michael Cabrera was finishing up his shift one night when he found a kitten trapped in his truck.
San Diego Border Patrol agents, who are enforcing the Justice Department’s ‘zero tolerance policy,’ have become targets of abuse over social media as the immigration debate continues.