Water Bill Investigation: Meeting in Rancho Bernardo over high w - CBS News 8 - San Diego, CA News Station - KFMB Channel 8

Water Bill Investigation: Meeting in Rancho Bernardo over high water bills

Posted: Updated:

SAN DIEGO (NEWS 8) – A meeting Monday evening in Rancho Bernardo allowed residents to receive answers about their skyrocketing water bills.

Monday’s meeting comes in response to News 8’s Your Stories investigation which revealed hundreds of customers in the City of San Diego were being overcharged.

The City of San Diego has repeatedly said the issues are a result of human error. Chief Operating Officer, Kris Michell, kicked off Monday night's forum by echoing that sentiment. 

The meeting was hosted on the second floor of the Rancho Bernardo Library.

During Monday night's meeting, several other water billing sessions were announced to allow customers to meet with a service representative. The sessions will allow customers to learn how to read their water meters and find about water conservation services. 

Saturday, March 10, 2018
Session 1: 9 a.m. - 12 p.m. 
Session 2: 2 p.m.- 5 p.m.

City of San Diego Public Utilities Department
9192 Topaz Way, San Diego CA, 92123

Saturday, March 24, 2018
9 a.m. - 12 p.m.
City of San Diego Public Utilities Department
9192 Topaz Way, San Diego CA, 92123

2 p.m. - 5 p.m.
Jacobs Center for Neighborhood Innovation
404 Euclid Avenue, San Diego CA, 92114

Last week at a forum in La Jolla, PUD officials also attempted to answer questions as frustrated residents expressed their anger and frustration over their high water bills.

RELATED: Many News 8 viewers see sudden jump in water bill

Officials said they understood the raw emotion and confusion, but want to make sure San Diegans are made whole after so many were gashed by their bills.

Monday night’s forum is third one this month. The first forum was held by City Councilman Christ Cate.

Earlier this month, the City PUD announced last week that 343 customers were overcharged as much as $420 due to misreading, potentially answering questions that had left residents dumbfounded.

San Diego Mayor Kevin Faulconer has also ordered an audit. "We need the results and recommendations of this audit to come as quickly as possible, so we can act on any of those recommendations," said Mayor Faulconer.

A team of six auditors have been assigned to review billing procedures and determine what, if any, role smart meter technology played in billing inaccuracies.

PUD's director has also been asked to do his own review of the department.

Water customers are encouraged to contact the City with questions or concerns at 619-515-3500 or customercare@sandiego.gov.

RELATED

  • Local NewsMore>>

  • News 8 viewers help therapeutic horses in Ramona

    News 8 viewers help therapeutic horses in Ramona

    Tuesday, November 20 2018 10:22 PM EST2018-11-21 03:22:10 GMT

    News 8 is happy to share an update on a recent story that will make you smile. Last week we told you about the strong winds that blew away all the sand at the Cornerstone Therapeutic Riding Facility in Ramona.

     

    News 8 is happy to share an update on a recent story that will make you smile. Last week we told you about the strong winds that blew away all the sand at the Cornerstone Therapeutic Riding Facility in Ramona.

     
  • Frustration, chaos as California fire recovery drags on

    List of missing in Northern California wildfire drops below 1,000

    Monday, November 19 2018 12:09 AM EST2018-11-19 05:09:05 GMT
    Nov 20, 2018 7:05 PM2018-11-21 00:05:00 GMT
    Lidia Steineman, who lost her home in the Camp Fire, prays during a vigil for fire victims on Sunday, Nov. 18, 2018, in Chico, Calif. More than 50 people gathered at the memorial for the victims. People hugged and shed tears as Pastor Jesse Kearns recitedLidia Steineman, who lost her home in the Camp Fire, prays during a vigil for fire victims on Sunday, Nov. 18, 2018, in Chico, Calif. More than 50 people gathered at the memorial for the victims. People hugged and shed tears as Pastor Jesse Kearns recited

    With 79 people killed in the nation's deadliest wildfire in at least a century, there are still nearly 700 names on the list of those unaccounted for.

     
    It's been 12 days since Christina Taft started the frantic search for her mother Victoria, who refused to evacuate their Paradise home as flames neared, and six days since she gave authorities a cheek swab to identify remains that are likely her mother's. 
  • Harmony Grove residents sue San Diego County Board

    Harmony Grove residents sue San Diego County Board

    Tuesday, November 20 2018 9:57 PM EST2018-11-21 02:57:21 GMT

    In 1996, a fire swept through the Harmony Grove community in North County, killing one man trapped inside his car. Now, the community is expressing their opposition to a new development project – saying it would create more traffic and increase the time it would take evacuate on a two-lane road.

     

    In 1996, a fire swept through the Harmony Grove community in North County, killing one man trapped inside his car. Now, the community is expressing their opposition to a new development project – saying it would create more traffic and increase the time it would take evacuate on a two-lane road.

     
Powered by Frankly
All content © Copyright 2000 - 2018 KFMB-TV. All Rights Reserved.
For more information on this site, please read our Privacy Policy, and Terms of Service, and Ad Choices.