Water Bill Investigation: Meeting in Rancho Bernardo over high w - CBS News 8 - San Diego, CA News Station - KFMB Channel 8

Water Bill Investigation: Meeting in Rancho Bernardo over high water bills

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SAN DIEGO (NEWS 8) – A meeting Monday evening in Rancho Bernardo allowed residents to receive answers about their skyrocketing water bills.

Monday’s meeting comes in response to News 8’s Your Stories investigation which revealed hundreds of customers in the City of San Diego were being overcharged.

The City of San Diego has repeatedly said the issues are a result of human error. Chief Operating Officer, Kris Michell, kicked off Monday night's forum by echoing that sentiment. 

The meeting was hosted on the second floor of the Rancho Bernardo Library.

During Monday night's meeting, several other water billing sessions were announced to allow customers to meet with a service representative. The sessions will allow customers to learn how to read their water meters and find about water conservation services. 

Saturday, March 10, 2018
Session 1: 9 a.m. - 12 p.m. 
Session 2: 2 p.m.- 5 p.m.

City of San Diego Public Utilities Department
9192 Topaz Way, San Diego CA, 92123

Saturday, March 24, 2018
9 a.m. - 12 p.m.
City of San Diego Public Utilities Department
9192 Topaz Way, San Diego CA, 92123

2 p.m. - 5 p.m.
Jacobs Center for Neighborhood Innovation
404 Euclid Avenue, San Diego CA, 92114

Last week at a forum in La Jolla, PUD officials also attempted to answer questions as frustrated residents expressed their anger and frustration over their high water bills.

RELATED: Many News 8 viewers see sudden jump in water bill

Officials said they understood the raw emotion and confusion, but want to make sure San Diegans are made whole after so many were gashed by their bills.

Monday night’s forum is third one this month. The first forum was held by City Councilman Christ Cate.

Earlier this month, the City PUD announced last week that 343 customers were overcharged as much as $420 due to misreading, potentially answering questions that had left residents dumbfounded.

San Diego Mayor Kevin Faulconer has also ordered an audit. "We need the results and recommendations of this audit to come as quickly as possible, so we can act on any of those recommendations," said Mayor Faulconer.

A team of six auditors have been assigned to review billing procedures and determine what, if any, role smart meter technology played in billing inaccuracies.

PUD's director has also been asked to do his own review of the department.

Water customers are encouraged to contact the City with questions or concerns at 619-515-3500 or customercare@sandiego.gov.


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