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How to cancel Amazon Prime

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By Jon Martindale


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Amazon Prime is a great deal. For either $13 monthly or $120 a year the retailer’s paid subscription service offers a number of perks above and beyond the free two-day shipping (and even same-day service where available). You also get plenty of extras, like Amazon Prime movies and shows.

But you might find the price unjustified, especially if you aren’t using Amazon that much — and price increases don’t help, like the most recent jump for new members that took effect in January 2018. Or maybe you got your fill of Prime Day deals, and now you’re ready to move on. Either way, Amazon has made it super easy to cancel, and the retailer may even provide you with a partial or full refund depending how much you used your Prime membership.

Step 1: Find your settings

The first thing to do is to head over to Amazon.com, and log into the Amazon Prime account you wish to cancel.

Once you’re there, hover over the “Accounts and Lists” button in the upper-right corner underneath your name, which will give you a rather long dropdown menu. From there, select “Your Prime Membership” from the available options.

how to cancel amazon prime account membership

Step 2: Know what you’re giving up

how to cancel amazon prime membershipe2

That takes you to your Prime membership account page, with information on the benefits included. Take a moment to look through the benefits to make sure there’s nothing you’re going to miss.

Once you’re sure you want to cancel, look over on the left-hand side — you’ll see your membership information and when Prime is set to renew. Below that, you’ll see an option for “End Membership and Benefits.” Click that, and you’ll be taken to a page that starts the cancelation process.

Step 3: Confirm the cancelation

how to cancel amazon prime page

Next, you will be presented with a few options, along with another opportunity to review the benefits that you lose if you cancel. If your account is tied to other Amazon properties, such as Twitch, then you’ll see those listed here as well.

Unsurprisingly, Amazon makes a big play to try and keep you, but if you’re determined to go through with your cancellation, then you do have a couple of choices. To cancel your membership at the end of this billing period — to make use of Prime up until that point — click “Remind Me Later.” If you would rather get things over with now and potentially receive a refund, click “End My Benefits.”

The amount refunded, if any, is based on your use and time left. So if you barely used Prime and prepaid for a full year, then you will see a bigger refund, while an account close to renewal will see less back. If you click “Keep My Benefits,” you’ll be returned to the Prime account page without cancelation.

Remember that when you cancel, you’re still considered a customer. Thus, your Amazon account is still active. This means if you sign up for Prime again, you will have to pay the $120 for a year, or $13 for a month, right away. However, you are eligible for a free Prime trial every 12 months, so if it’s been a while you may be able to save a little by starting with the trial.


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