The Consumer Product Safety Commission says about 160,000 phones made by Samsung might refuse to make an emergency call when in a no-service area.
The Federal Communications Commission requires that a wireless phone be able to reach a 911 call center even when out of range. The device should be able to piggyback off another network in the area.
Samsung is contacting consumers to schedule a free software upgrade. If you haven't heard from the cell phone maker, you can give it a call at 866-304-4980.
Consumer Product Safety Commission: http://www.cpsc.gov
Copyright 2009 The Associated Press.