Governor Newsom announces changes to troubled DMV

California's DMV is trying to improve customer service by accepting credit cards, upgrading its website and offering clearer instructions on how to obtain a new federally mandated ID, but Gov. Gavin Newsom cautioned Tuesday the agency's long wait times and other troubles aren't over.
Published: 10:09 PM PDT July 23, 2019
Updated: 10:08 PM PDT July 23, 2019