San Diego lawyer settles major robo-call lawsuit - CBS News 8 - San Diego, CA News Station - KFMB Channel 8

San Diego lawyer settles major robo-call lawsuit

Posted: Updated:

SAN DIEGO (CBS 8) - A San Diego lawyer has settled a milestone robo-calling class action lawsuit against Bank of America. The deal requires the mortgage servicer to pay more than $32 million to nearly 8 million people.

San Diego lawyer Mark Ankcorn spent two years battling Bank of America involving charges that the banking giant harassed consumers who fell behind on mortgage and credit card payments.

"My clients were just extremely upset. Really it's the anger, it's the frustration about dealing with a very large corporate entity that doesn't take responsibility and doesn't have a point of contact," Ankcorn said.

Before the $32 million settlement was reached, the initial lawsuit said Bank of America was violating federal law by making hundreds of millions of illegal calls each year.

"My clients were called a minimum of two or three times every day, up to 10 times a day, and it would go on for weeks at a time, then it would stop," Ankcorn said.

According to the Federal Trade Commission, the number of robo-calls is soaring because of new inexpensive technology that enables companies to send out thousands of calls per minute.

"Some of the backend systems are up in the cloud, you can have a third party make the calls for you and track it with a very cheap database, and phone calls are cheap, so the computer can make these phone calls tens of thousands at a time," Ankcorn said.

In an emailed statement regarding the settlement, a Bank of America spokeswoman says:

"We're pleased to resolve this matter. Bank of America denies the allegations, but agreed to settle the claims to avoid further legal costs."

The bank is also implementing sweeping changes to its business practices, including obtaining separate consent before making any robo-dialed call to a cell phone.

"We're very encouraged about how it's going now, that those complaints have really dropped off," Ankcorn said.

Once the settlement is officially approved next month, postcards and letters will be sent out for people who may be eligible to file a claim.

  • CBS 8 FeaturesMore>>

  • San Diego County’s campaign finance data is hard to search. We’re here to help

    San Diego County’s campaign finance data is hard to search. We’re here to help

    Friday, April 20 2018 1:58 AM EDT2018-04-20 05:58:00 GMT
    This is a stack of Form 460s photographed on April 16, 2018. They are the most comprehensive finance reports that a California political campaign must file.This is a stack of Form 460s photographed on April 16, 2018. They are the most comprehensive finance reports that a California political campaign must file.

    In 2006, the city of San Diego began allowing political campaigns to electronically file their financial reports, giving the public easy access to information on money in city politics. The county of San Diego wasn’t as quick to make the same kind of information available and continues to lag behind the city’s efforts.

     

    In 2006, the city of San Diego began allowing political campaigns to electronically file their financial reports, giving the public easy access to information on money in city politics. The county of San Diego wasn’t as quick to make the same kind of information available and continues to lag behind the city’s efforts.

     
  • City leaders discuss the future of animal services

    City leaders discuss the future of animal services

    Thursday, April 19 2018 9:02 PM EDT2018-04-20 01:02:04 GMT

    Despite a dispute over contract stipulations, the San Diego City Council's Budget and Government Efficiency Committee advanced a proposal to have the San Diego Humane Society provide the city's animal services.

     

    Despite a dispute over contract stipulations, the San Diego City Council's Budget and Government Efficiency Committee advanced a proposal to have the San Diego Humane Society provide the city's animal services.

     
  • Hullabaloo! Writing 20 songs in 20 days

    Hullabaloo! Writing 20 songs in 20 days

    Thursday, April 19 2018 8:58 PM EDT2018-04-20 00:58:56 GMT

    Perform 300 concerts in front of screaming kids every year, and you may just be the hardest working man in San Diego show business.

     

    Perform 300 concerts in front of screaming kids every year, and you may just be the hardest working man in San Diego show business.

     
Powered by Frankly
All content © Copyright 2000 - 2018 Midwest Television, Inc. All Rights Reserved.
For more information on this site, please read our Privacy Policy, and Terms of Service, and Ad Choices.