SAN DIEGO — Clogged storm drains and flood channels led to more flooding across the county during Tuesday's heavy rain. Crews raced around to try and clean up the mess, but neighbors who were affected told CBS 8 that it’s very frustrating.
“I didn't sleep last night,” said Shelly Parks.
The Mission Hills resident heard the rain and feared the worst. Her street flooded during the last storm, causing a lot of damage.
“It filled all the way up and absolutely flooded our parking garage to three feet deep, which included losing three cars and all of the storage units for 24 units," Parks said.
And Parks said the problems didn't stop there. Her building's elevator still doesn't work.
“It's three and half flights up. Everything has to go up and down the stairs now. We have some older people on the 2nd floor and 3rd floor as well that are having a lot of trouble getting up and down," she said.
Shelly and her neighbors called the City for help Monday night. Crews showed up at 1 a.m. and were out there all day.
“I was last night, going thank you, thank you, thank you,” Parks said. “They were sorry about the noise. I don't care about the noise, just thank you for being here because nobody came last time.”
The City assigned 350 employees from its Transportation and Storm Water Department to hit the streets Tuesday to fix flooding issues.
Working for you, we asked the head of the department for the best way to report an issue.
Bethany Bizak said instead of using the city's Get It Done App, call the Public Works Dispatch number: (619) 527-7500.
“That ensures the fastest response time during a storm event,” said Bethany Bizak. “Of course if there's any public health or safety imminent needs, 911 is the best number.”
CBS 8 stopped by a handful of spots with Get It Done app requests concerned about flooding and clogged storm drains. None of the issues were being addressed while we were there. The city said it has received more 500 storm-related calls over the past 24 hours.
“For any high priority emergency calls, we're addressing those today as we received them,” Bizak said. “Any other maintenance needs for additional potholes or other things in the right of way that are not urgent today, will be addressed as soon as the rain stops.”
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